Help Center
  1. Help Center
  2. Abell Money Support

Abell Money Support

Welcome to Abell Money Customer Support! You can raise a request using the options provided.

Support

  • Raise a Support ticket.

    Tell us about your query or enquiry as detailed as possible. Click here to raise a ticket.

Powered by Jira Service Management
{"xsrfToken":"04fd48e67aedfd6c13a4608a17cf3432a63cb478_lout","branding":{"id":"2","key":"ams","name":"Abell Money Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#00709e","headerLinkHoverBGColor":"#00709e","headerBadgeColor":"#00709e"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Abell Money Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Abell Money Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Welcome to the Abell Money Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#437ced","helpCenterTitleColor":"#1a0000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/cbe69c06-ed5a-4267-8261-8df175d76d7f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3OWU0OGJmZC01YTRkLTRmNmUtOWIwMi0zMzhkNmI4ODA2ZTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNiZTY5YzA2LWVkNWEtNDI2Ny04MjYxLThkZjE3NWQ3NmQ3ZiI6WyJyZWFkIl19LCJleHAiOjE3NTA3MTU2MTksIm5iZiI6MTc1MDcxNTAxOX0.UymJfNIc6m9Qh_RJqGhhjsrbCXEQ6CRt0A6DKFs1lI4&client=79e48bfd-5a4d-4f6e-9b02-338d6b8806e0&height=300&mode=fit","bannerMediaApiFileId":"cbe69c06-ed5a-4267-8261-8df175d76d7f","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"ams","projectId":10000,"serviceDeskId":2,"name":"Abell Money Support","description":"<p>Welcome to Abell Money Customer Support! You can raise a request using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"54","name":"Credit payment recovery (CPR)","descriptionHtml":"<p>Inbound or outbound Credit Payment Recovery Claims (FPS Payments)</p>","callToAction":"Credit payment recovery (CPR)","introHtml":"<p>Credit payment recovery (CPR)</p>","icon":10550,"iconUrl":"https://abellmoney.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[12],"key":""},{"id":"33","name":"Get help with opening an Account.","descriptionHtml":"","callToAction":"Get help with opening an Account.","introHtml":"<p>If you need assistance opening an account, please complete the form and we will be happy to assist you. Click here to get help.</p>","icon":10550,"iconUrl":"https://abellmoney.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[7],"key":""},{"id":"59","name":"Other banking transaction query","descriptionHtml":"","callToAction":"Other banking transaction query","introHtml":"<p>Don't see what you're looking for Banking query? Select this option and we'll help you out.</p>","icon":10550,"iconUrl":"https://abellmoney.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[12],"key":""},{"id":"36","name":"Raise a Defect.","descriptionHtml":"","callToAction":"Raise a Defect.","introHtml":"<p>Tell us about about the bug or defect. Attach any relevant screenshots or videos. Click here to raise a defect.</p>","icon":10550,"iconUrl":"https://abellmoney.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[9],"key":""},{"id":"13","name":"Raise a Support ticket.","descriptionHtml":"<p>Please enter your issue as detailed as possible. Attach screenshots, videos or any document that can help.</p>","callToAction":"Raise a Support ticket.","introHtml":"<p>Tell us about your query or enquiry as detailed as possible. Click here to raise a ticket.</p>","icon":10517,"iconUrl":"https://abellmoney.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[6],"key":""},{"id":"37","name":"Raise an Inbound or Outbound Transaction query.","descriptionHtml":"<p>Please enter your Transaction query as detailed as possible. Attach screenshots, videos or any document that can help.</p>","callToAction":"Raise an Inbound or Outbound Transaction query.","introHtml":"<p>Raise an Inbound or Outbound Transaction query. Click here to raise a query.</p>","icon":10550,"iconUrl":"https://abellmoney.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[12],"key":""},{"id":"26","name":"Request a new feature","descriptionHtml":"","callToAction":"Request a new feature","introHtml":"<p>Click here to tell us about your idea of a new feature.</p>","icon":10518,"iconUrl":"https://abellmoney.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[11],"key":""},{"id":"58","name":"Return to source","descriptionHtml":"","callToAction":"Return to source","introHtml":"<p>Use this section to raise a request of return of funds from your account or ledger</p>","icon":10550,"iconUrl":"https://abellmoney.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[12],"key":""},{"id":"60","name":"TM Transactions","descriptionHtml":"<p>Please click Reply on your email to provide the required information</p>","callToAction":"TM Transactions","introHtml":"<p>Information Request for Enduser</p>","icon":10516,"iconUrl":"https://abellmoney.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[12],"key":""},{"id":"55","name":"URGENT payment cancellation request","descriptionHtml":"","callToAction":"URGENT payment cancellation request","introHtml":"<p>Raise payment cancellation requests for Faster Payment transactions</p>","icon":10550,"iconUrl":"https://abellmoney.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[12],"key":""},{"id":"57","name":"Why has my transaction failed?","descriptionHtml":"","callToAction":"Why has my transaction failed?","introHtml":"<p>Use this section to raise an issue if a banking transaction has failed to be initiated or is showing errors.</p>","icon":10550,"iconUrl":"https://abellmoney.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[12],"key":""},{"id":"56","name":"Why is my transaction pending review?","descriptionHtml":"","callToAction":"Why is my transaction pending review?","introHtml":"<p>Use this section to raise an issue if the status of your transaction is pending review or held in the firewall.</p>","icon":10550,"iconUrl":"https://abellmoney.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[12],"key":""},{"id":"15","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://abellmoney.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"24","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://abellmoney.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"21","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://abellmoney.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"22","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://abellmoney.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""}],"reqGroups":[{"id":7,"name":"Opening an Account"},{"id":6,"name":"Support"},{"id":12,"name":"Raise a Transaction Query"},{"id":9,"name":"Raise a Defect"},{"id":11,"name":"Request a feature"}],"orderMapping":{"7":[33],"12":[59,58,57,56,55,54,37,60],"9":[36],"8":[37,23],"6":[13],"13":[22],"11":[26],"10":[21,22,23]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"AMS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3OWU0OGJmZC01YTRkLTRmNmUtOWIwMi0zMzhkNmI4ODA2ZTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTA3MTYyMTksIm5iZiI6MTc1MDcxNTAxOX0.m8tgVDbQiwEn3yF8eKNoWuoA_-w_16-9cBStC4--tAY","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"79e48bfd-5a4d-4f6e-9b02-338d6b8806e0","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=abellmoney","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"04fd48e67aedfd6c13a4608a17cf3432a63cb478_lout","baseUrl":"https://abellmoney.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://abellmoney.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"79e48bfd-5a4d-4f6e-9b02-338d6b8806e0","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"338210566e0b4e688160d2a4d181fa43","siteDefaultLanguageTag":"en-GB","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}